Priority Levels

Please choose the closest priority level for your request.

• Low Priority - General Request. Does not affect work. (e.g. Installing new software, or general IT questions)
  Response time - 4 hours. Resolution time - next visit
• High Priority. This is for issues that prevent you from doing your job correctly. (e.g. Outlook or other software not working correctly)
  Response time - 2 hours. Resolution time - 8 hours
• Critical Issue. Most urgent issues. (e.g. Internet down, or computer not booting up). After creating a ticket you should also contact IT support immediately by text or phone call.
  Response time - 1 hour